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Payment Policy

Our Payment Policy

While we at The ChildHealth Center, PA are committed to your child’s health and well-being, our medical practice must also operate as a business.   Our operational expenses include payroll for staff, health insurance, medical malpractice insurance, vaccines, technology support, and typical utilities.  Please understand that the prompt payment of your bill is part of your child’s treatment as it allows us to continue to provide all of our patients with the highest quality of care. 

Many patients find insurance coverage and financial responsibility issues complex and confusing.  Because of this, we have outlined our practice’s billing and payment policies.  Our hope is to help increase your understanding of why we do what we do and explain our expectations of you.  Our payment policy is simple: We expect full payment at the time services are rendered. We accept payment by cash, check, VISA, Master-Card and debit cards.  To many patients, payment in full simply means paying your co-pay.  For others there may be a deductible or co-insurance due. Our staff will work with you to determine the amount due for each visit. We never wish to collect more than is due, nor do we wish to collect less than is due.  Unfortunately, the task of collecting the right amount is not always easy. If we do not collect your balance in full, we will send you a bill.  Sometimes it may take a few months from the date of the service to know how much additional you may owe.  When you get the bill please pay the balance within 14 days. If we collect too much we will apply the credit to any outstanding balances (including balances of family members). If no balances are outstanding we will send you a refund check.

As a service to you, we will file insurance claims for each of your insurance policies. You will need to furnish the practice with the necessary information.  Please bring your insurance card (s) with you each visit.

It should be understood that your insurance policy is an agreement between you and the insurance company to pay certain amounts for your medical care. Your physician’s bill is an agreement between you and your physician. You are responsible for full payment of your account, regardless of the status of your insurance claim.

Insurance companies, including Blue Cross and Medicaid, have a schedule of fees that they will pay. Your physician’s fee may be more or less than the schedule of your insurance company. However, you are ultimately responsible for the full payment of your account and for questioning your insurance company about delays in payment and/or the amounts they pay.


Frequently Asked Insurance Questions


Last modified: Monday February 16, 2015